Return of instruments and condition of sale.

  I hope you like your instrument. Every effort is taken to describe items accurately but we understand on occasions may not be to your liking :
Return of goods.
Any item can be returned if you are not satisfied with it if :-

1. 

E-mail notification of return is received within 48 hours of receipt
2. The item is despatched back within 5 working days of receipt.
 3. The item was returned in the same condition as purchased with no damage, modification and  complete.
 4.  Proof of despatch is available, and tracking/ consignment number provided.
 5. The sender is responsible for packaging and insurance. 
 6. Shipping/ posting/ bank costs (receiving and sending) are not normally refundable.

Non-UK purchasers

Please ensure that the package is well marked as returned goods with the original sender documentation in evidence. This is to avoid improper import duty being charged.  I reserve the right to reject any package with duty to pay or deduct the amount from any refund. Items must arrive within 5 days of shipping for Europe, 7 days USA & Canada. 10 days elsewhere. There may be a handling fee for late returns if accepted. (minimum 10%)
Lost items. In the unlikely and very rare event of an item going astray during shipping a full refund will be given up to the value of insurance requested.  Before this a claim will be made to the carrier who will investigate as I will be claiming from them. This must be done before 30 days for international shipping.(28 days to me) Claims after will be void by the carrier. Trackable shipping is safer. ( Especially during busy periods as before Christmas.) Items sent will only be covered for the amount of  requested value on the documents for international shipping.
Faulty/ damaged  items
In the event of an instrument arriving damaged ( very few have) we should be notified immediately pending an insurance claim. The packaging should be retained intact for insurance inspection.   
Insurance claims are only to the maximum £100 standard cover unless extra has been requested and then only up to the stated value on the package.
 
Items in the UK can be returned after notification. They should be wrapped as sent with the original labels intact and put in another box/wrapping to retain the parcel as it had arrived. A letter should be enclosed stating the damage that occurred in transit.
We will not take responsibility for items requested to be sent to a third party.

Please note... All instruments are offered strictly as collectors items and are sold as such 

Thank you.        Last updated  2020